You might have started looking for a viable partner for your chocolate business or brand. But how do you know if a chocolate supplier is good for you? If these questions feel relatable, you’re not alone:
- What makes a good white-label or OEM chocolate supplier?
- Will I be able to get some guidance on chocolate knowledge?
- What sort of verified certification do I need to look for in an OEM partner?
Your chocolate brand depends on the quality of your products. Thus, you need to really look for a reliable chocolate partner because it will influence your sales and brand. There are several things you can look for in an OEM partner that will ensure you and your customers’ satisfaction.
Here are some tips on what to look for:
1. Portfolio, Certifications & Accreditations
It’s imperative to do background research on a candidate supplier. But what do you need to look for? Aside from company registration and past clients, it’s good to look for certifications and accreditations. Specifically, see if the company has a HACCP and an ISO 9001:2015 certification.
Particularly for food processing and manufacturing, having a HACCP-compliant facility means that major food risks such as microbiological, chemical and physical contaminants are minimised and controlled as per international standard. Apart from that, an ISO 9001:2015 certification also confirms that the company follows a systematic and stringent process to ensure quality and hygiene of their food product.
And if you are selling Muslim-friendly products, you must ensure your supplier is halal-certified by JAKIM. It’s also good if your candidate supplier is approved by the Malaysian Ministry of Health with a MeSTI certification that further secures food hygiene and quality.
That being said, if a supplier has all four certifications, that is a huge tick off the checklist.
2. Able to Offer Training & Advice
A good OEM chocolate supplier would have the knowledge and expertise to help their clients succeed. Especially if you’re new to the industry, it’s a huge boost to have a partner who can train you and your staff on the best way to work with chocolates. Chocolate knowledge and training is helpful to make sure that your products are well-handled.
The OEM partner should also be able to provide packaging service for your chocolate brand to have a good start. At the very least, they can print your preferred custom design and package your product to be presentable to customers.
3. Clear Process & Timely Communication
As a manufacturing business, an OEM supplier needs to have a system and a process on how they work while making them understandable to you. So, look for a supplier who can give you a clear picture on how your orders will be processed and made.
Another thing to look for is communication. How do they communicate to you? Are they responsive and helpful to your queries? Do they take the time to understand your needs? Are their terms and policies non-ambiguous and agreeable?
4. Helpful & Supportive
A good OEM chocolate supplier knows that a finished order is only just the beginning. As you began selling and retailing your chocolate merchandise, there will be things to troubleshoot.
That’s why a good OEM partner would be able to provide after sales services and support you beyond shipment and delivery. It’s important to have a good relationship with your supplier because it’s good for the business, brand, and connection.
TSC also offers a mix-and-match package where you can pick and choose which chocolate products and flavours you want. And with a low MOQ, having your very own chocolate line doesn’t sound so farfetched anymore.
Make TSC Chocolate your preferred OEM partner
TSC Chocolate has the knowledge and expertise to help your business vision. We provide a wide array of products and services that caters to your OEM needs of varying sizes and target.
We are certified HACCP and ISO 9001:2015 by Llyod’s Register, certified Halal by JAKIM and MeSTI-certified by the Ministry of Health, Malaysia.
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